Hz permits returns for refund or exchange, even without any reason, within 30 days from the date of receipt of the product. If you want to return the items, simply contact customer service to receive instructions. Hz permits the return service (for orders placed from Italy) with your courier who will collect it at your home for only €5!

RIGHT OF WITHDRAWAL

he customer has the right to withdraw from the contract within the 30 calendar days from the receipt of the products. The customer can exercise the right of withdrawal if he/she respects these conditions:

– The products must not have been used, modified or customised.

– The boxes or casing of the products must not show signs of wear, abrasions or scratches.

– The product must be accompanied by its warranty and all accompanying product documents.

You will be reimbursed for the cost of the item returned, the net cost with discounts or coupon codes, minus collection costs. The return shipment is charged to the customer and any customs fees will be deducted from the reimbursement amount.

Modalità di rimborso:

PAYMENT BY SHOP RECEIPT: refund takes place only by bank transfer. In this case you will need to provide us with your bank account details (IBAN and account holder details) at the time you send the return request.

PAYMENT BY BANK TRANSFER: the refund is made by bank transfer to the account provided by the customer who wants to be reimbursed.

PAYMENT WITH PAYPAL: the transfer is made directly via PayPal.

PAYMENT BY CREDIT CARD: the refund is credited only to the credit card used for the purchase.